Dear Valued Clients and Partners,
We would like to inform you of an ongoing issue affecting SMS delivery services across multiple organizations in the UAE. The disruption is related to external telecommunications service providers and is not isolated to NNHS.
As a result, some SMS notifications from our platforms may be delayed or temporarily unavailable. Messages are being queued and are expected to be delivered once normal service is restored.
Core Services Remain Fully Available
We would like to reassure you that our core healthcare insurance services, member portals, mobile applications, claims processing, authorization services, and operational platforms remain fully available and unaffected. Alternative communication and authentication channels, including email and authenticator applications, continue to operate normally.
Our teams are actively working with the relevant service providers and regulatory stakeholders to restore SMS services as quickly as possible. We are closely monitoring the situation and will provide further updates as new information becomes available.
We apologize for any inconvenience this may cause and appreciate your patience and understanding.
NNHS Management
