Healthcare

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Neuron is now recognized as one of the leading administrators in the healthcare insurance field. We ensure that our members receive the best available service in a cost effective manner.

Our company can deliver the service globally through extensive provider network arrangements and through its international partners. We provide services not only through insurers but also for organizations that wish to choose self-insured health schemes for their employees.

Having just completed the implementation of its new web enabled medical system, Neuron now has the ability to give its clients access to the system. This access will enable clients to run over 100 reports, in real time. Reports can also be tailor made and scheduled to suit the client's needs. The system will also allow groups to add and delete members directly, giving better control to the client. A Fraud and Abuse module is also present in the system, each processed claim is vetted against a set of rules, highlighting any possible case.

Call Centre

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With the continuous growth and importance of call centres in today's competitive market, Neuron is able to provide the critical link between the client and it's customers 24x7. In order to gain strategic advantages from higher customer satisfaction our highly trained call centre agents are equipped to handle all inbound and outbound calls efficiently.

The call centre is equipped with the latest telecommunications CRM technology with ability of providing real time, tailor made reports and call statistics to suit client needs and the design of a telemarketing script and customer service scripts.

Card Printing Services

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Neuron currently has a Datacard MX6000 for all their card production needs. The MX6000 card issuance system combines speed and reliability with the ability to reduce card inventory costs, minimize cost per card and protect cardholder data with a variety of advanced security features. This modular solution delivers up to 1,500 cards per hour helping to provide efficiency and productivity to any card program and addresses all critical business issues.

The card production system at Neuron provides a cost effective platform to meet new challenges as they emerge in a variety of markets:

• Financial
• Government IDs
• Membership and loyalty
• Retail and gift cards
• Transit
• Telecom

 

Fraud Investigation Services

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Neuron is able to help clients mitigate the costs of fraud. We run thorough investigations of death related claims for insurers throughout the region.

With the help of our extensive network facilities and medical team we are able to provide a detailed investigative report for insurers to help finalize their claims based on our findings.

 

Outsourcing Services

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Neuron's outsourcing services provide organizations with a comprehensive portfolio of services that help our clients complement or streamline their operations.

We provide a number of service which include:

• Call Centre / Customer Support
• Data Mapping
• Data Processing
• Disaster Recovery site
• Market Research
• Plastic Card design, printing and distribution
• Surveys and Analysis
• Virtual Assistants

 

Warranty

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Comprehensive warranties have the ability to significantly increase market share and loyalty. With this in mind Neuron is able to help retailers and distributors of electronics and related goods to differentiate themselves in the market.

We can achieve this through orientated programmes. For example, we can increase the customer care package with extended warranty, accidental and theft insurance by including this in the product price or providing it us an upgraded. Additionally, ongoing customer fulfillment claims management and program financials are provided.

Neuron can also review and support the after sales operations for vehicle and equipment manufacturers and develop innovative customer care, service and parts marketing packages that will give the client a competitive edge by increasing sales and customer retention and fixed operations profitability.

Additionally, we can review and evaluate productivity, efficiency and effectiveness of service and parts marketing campaigns and recommend changes where necessary.